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How do I access email support?
Email us via the user portal. Simply login, visit the Create Issue page, fill in the details and...
How do I access forum support?
The community forums are where our development team and community hang out - they can be accessed...
How do I access phone support?
We offer telephone support for Support Plus package holders and above. You'll get friendly...
How do I use the Live Chat?
You can access Live Chat direct through your Airtime interface. We guarantee that someone from...
What are engineer hours?
This is dedicated monthly time that you can get from one of our world class systems engineers....
What does Airtime Pro support entail?
Support allows you to get technical advice and help. When you purchase a higher support plan you...
What is frontend support?
Frontend support means we can help with issues with widgets, CSS or getting Airtime information...
What is remote assist?
Remote Support allows us to log in to your server to fix the problem ourselves rather than...