Unplanned Outage: May 22, 2014 (RESOLVED)

Thursday, May 22, 2014 at 16:05

All servers are now back online. During the outage you should not have experienced any playout issues even though your Airtime server was inaccessible. The root cause of the problem was an unexpected network issues at our host data center. Get in touch with us if you have any additional questions. -Josh

Unplanned Outage: May 22, 2014

Thursday, May 22, 2014 at 15:05

Hello, We are currently experiencing an network issue effecting all Airtime Pro users. We're working to resolve the issue as soon as possible and will update as soon as more information is availible.  -Airtime Team

Planned outage: Monday April 15th

Monday, April 15, 2013 at 15:04

Due to unexpected server maintenance and restart, we're going to have around five minutes planned downtime today between 1200 and 1300 EDT. This maintenance is required to give extra stability to all Airtime Pro instances. This could affect all of our users. We understand this causes great inconvienience and we wouldn't undertake it unless it was 100% essential. No data will be...

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Investigating reports of Airtime Pro playout issues

Thursday, March 7, 2013 at 08:03

As of 0900 CET today, we've received reports from two users about playout issues - our team are looking into this and we'll keep you appraised of the situation. Update 0946 CET: We've restarted a playout server and this appears to have resolved the issue. If you are experiencing issues please file a support ticket and we'll look into it right away.

Airtime Pro streaming fully operational

Thursday, February 28, 2013 at 08:02

Earlier this morning (CET) some users reported issues with interruptions of their Icecast streams. It affected a small minority of users when they disconnected the stream, and could not reconnect. We believe the problem is fully resolved now and everything should be fully operational - if that's not the case for you, please file an urgent support ticket and we'll look into it right away.

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Planned server migration this weekend

Friday, December 21, 2012 at 11:12

We have a scheduled migration of our main Sourcefabric community resources to a new host this weekend.  This will not affect Pro accounts and instances directly. However, it possibly might interrupt for a short time (for a maximum of 5 minutes) some other pages you use, including the account page you use to monitor Pro payments, upgrades and so. The full list of possible affected...

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Airtime 2.1 Upgrade

Friday, June 1, 2012 at 20:06

Dear Airtime Pro customer, Over the weekend we will be migrating your Airtime Pro instance to version 2.1. During this period, there will be a 60 to 90 second interruption in scheduled audio playback which will automatically resume once the upgrade is complete.  There is no action needed on your part, and we will be upgrading your instance during the early morning hours of your specified...

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